Refund policy

Returns & Refunds

We aim to make every visit to Playground a great one. Here’s how we handle returns, refunds, and cancellations.

Tee Time & Event Bookings

All tee time bookings and private event deposits are non-refundable. If you need to reschedule, email us at info@playgroundllc.us at least 48 hours in advance and we’ll do our best to accommodate based on availability. No-shows or cancellations within 48 hours are not eligible for refund or credit.

Food & Beverage

All food and drink sales are final. If there’s an issue with your order during your visit, let our team know right away so we can resolve it on the spot.

Merchandise

Unused, unworn merchandise can be returned within 30 days of purchase. Items must be in original condition with tags and accompanied by proof of purchase. To start a return, email info@playgroundllc.us. If approved, we’ll provide return instructions and a shipping label if applicable. Items sent without approval will not be accepted.

Damaged or Incorrect Merchandise

If you receive a damaged or incorrect item, contact us within 7 days of receiving it and we’ll arrange a replacement or refund.

Non-Returnable Items

We do not accept returns on food or drinks, gift cards, sale items, custom orders, or event tickets canceled within 48 hours of the event.

Refunds

Once your return is received and inspected, we’ll notify you of the refund status. If approved, a refund will be issued to your original payment method within 10 business days. Processing times may vary by bank. If more than 15 business days have passed since approval and you haven’t received your refund, contact us at info@playgroundllc.us.